Frequently Asked Questions (FAQs)

Welcome to Kopoun's FAQs page! Here you'll find answers to the most common questions about our platform. If you have additional questions, please contact us at Support@kopoun.com.

General Questions

Q: What is Kopoun Rewards?

A: Kopoun is a rewards platform where users can earn points by completing activities such as watching videos, visiting websites, playing games, completing surveys, and referring others. Points can be redeemed for gift cards or other rewards.

Q: Is it free to join?

A: Yes, joining Kopoun is completely free!

Q: Who can join the platform?

A: Anyone aged 18 or older (or the age of majority in your jurisdiction) can join, as long as you have access to a valid email address and comply with our Terms of Service.

Account Questions

Q: How do I create an account?

A: Simply click the "Sign Up" button on our homepage and fill out the registration form with your details. Verify your email address to activate your account.

Q: Can I have more than one account?

A: No, users are only allowed one account. Duplicate accounts are prohibited and may result in termination.

Q: I forgot my password. What should I do?

A: Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.

Earning Rewards

Q: How can I earn rewards?

A: You can earn rewards by:

• Watching videos.

• Visiting websites.

• Playing games.

• Completing surveys and offers.

• Referring friends through the referral program.

Q: How long does it take for rewards to appear in my account?

A: Rewards are typically credited to your account within a few minutes of completing an activity. Some offers may take up to 48 hours for verification.

Q: Can I lose my points?

A: Points may be forfeited if you violate our rules or Terms of Service. Be sure to follow all guidelines to avoid losing your rewards.

Referral Program

Q: How does the referral program work?

A: Share your unique referral link with friends. When your referral signs up and completes their first activity, you’ll earn a bonus. Additional bonuses may apply if they continue to earn rewards.

Q: Can I refer myself or create fake accounts?

A: No, self-referrals and fake accounts are strictly prohibited and may result in the suspension of your account.

Rewards Redemption

Q: What can I redeem my points for?

A: Points can be redeemed for gift cards, vouchers, or other rewards listed on our platform.

Q: How do I redeem my points?

A: Go to the "Rewards" section of your account, select your desired reward, and follow the instructions to complete the redemption process.

Q: How long does it take to receive my reward?

A: Most rewards are processed within 24-72 hours. In some cases, it may take up to 7 business days, depending on the reward type.

Technical Support

Q: The website isn’t loading. What should I do?

A: Try clearing your browser cache and cookies or use a different browser. If the problem persists, contact our support team at Support@kopoun.com.

Q: My activity didn’t credit me points. What should I do?

A: Ensure you followed the activity’s instructions carefully. If the issue continues, submit a support ticket with details of the activity, and we’ll investigate.

Rules and Compliance

Q: What activities are prohibited?

A: Prohibited activities include using bots or automation tools, creating fake accounts, and violating third-party platform rules. Refer to our Rules page for more details.

Q: What happens if I violate the rules?

A: Violating our rules may result in account suspension, forfeiture of points, or permanent banning from the platform.

Contact Us

Q: How can I contact support?

A: You can reach our support team by emailing Support@kopoun.com.

If your question isn’t answered here, feel free to contact us. We’re here to help!